the end of the office... and the future of work

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“There comes a time when it is no longer important to prove one’s point, but simply to live, to surrender to God and to love.”
-Thomas Merton
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“I have no desire to scale up or get bigger. My desire is to produce the best food in the world. And if in doing so, more people come to our corner and want stuff, then heaven help me figure out how to meet the need without compromising the integrity.
As soon as you grasp for that growth, you’re gonna view your customer differently, you’re gonna view your product differently, you’re gonna view your business differently. Everything that is the most important – you’re going to view that differently.”
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Sometimes.
Super hero Seth Godin posted this today. He argues that the lifetime value of a customer is worth a lot. Time and money is often better spent mind-blowing current customers than it is looking for the next customer. I recently had this dilemma. We had a real shot at winning new work with a new customer. We knew what to do and our approach was a terrific option for them. They had a deadline for a proposal response that was not flexible. Meanwhile, we had a customer that required significant attention to get a system live. They had invested a lot of money with us and we needed a final push that would consume significant time.We couldn't attack both. If we chased the first, we would likely fall short on the second. The first deal was potentially worth over three times more in direct revenue than the second. We chose the second. Yes, because it was the right thing to do. Yes, because it was a wise investment. Do it wellComments [0]

For a long time, governments believed they had all the power. Big walls. Big military. Big guns.
For a long time, churches believed they had all the power. Big walls. Big authority. Big hats.
For a long time, corporations believed they had all the power. Big walls. Big lawyers. Big money.
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